SINGAPORE: On Friday, July 19, long lines snaked through major airports due to a worldwide tech outage that caused airlines to manually process check-ins and even cancel flights. It was the second time in a month for Soekarno-Hatta International Airport in Jakarta.
On June 20, travellers had to wait for hours to clear immigration at Indonesia’s busiest airport. Numerous international flights were delayed due to the abrupt loss of immigration data on the server, which forced officers to rely on manual checks. Other significant airports, such as Juanda International Airport in Surabaya and Ngurah Rai Airport in Bali, experienced similar problems.
A few days later, the government disclosed that this was brought on by a hack into the nation’s temporary data centre server (PDNS). Using the notorious LockBit 3.0 ransomware, the group Brain Cypher claimed responsibility for the cyberattack and demanded US$8 million from the Indonesian government to unlock the data.
Data kept on national servers, including addresses and national identification numbers, was lost from over 280 government agency systems. Students who received grants for their college tuition were among the citizens impacted by the cyberattack. The ministry of education had to delay payment and ask for resubmissions since it could not access the student data.
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