We recently had the privilege of interviewing Nawang Dorji, a professional tour guide and Bhutan Tour Operator at OMSHA Travel. Being in the tourism industry for over nine years, Nawang is an expert in guiding personalized and group tours in Bhutan, offering excellent customer service.
With an extensive knowledge of culture, history, arts, and photography, Nawang Dorji is apt at learning, retaining, and recalling extensive amounts of information quickly. Recognizing the importance of minute details in tour services, he started his travel service with a passion for enhancing customer experiences. In this insightful session, Nawang Dorji shares about his professional journey and offers a glimpse of his business.
The Beginning
We started the interview by asking, “Can you please provide us with some information about yourself, including your early life and education?”
Nawang Dorji shared, “Born in the Eastern part of Bhutan, I did most of my schooling in Bhutan. After completing my degree in Journalism from Bangalore India, I came back to Bhutan and got an opportunity to work in the travel industry in Bhutan.
For nearly a decade, I have worked as a tour guide with travel companies in Thimphu, Bhutan, where I not only navigated the awe-inspiring landscapes of Bhutan but also shared my deep knowledge of Buddhism and passion for the region with travelers. Beyond the conventional roles of a tour guide, my proficiency in photography and extensive training in Nature Guide adds an extra dimension to my work.”
Nawang Dorji added, “My commitment to professional growth has persuaded me to offer unforgettable journeys showcasing the country’s best. With meticulous planning and attention to detail, I provide authentic and enriching experiences. Our curated itineraries explore Bhutan’s culture, history, and traditions, offering a comprehensive exploration of the country’s wonders.
From the moment travelers arrive in Bhutan, we ensure all aspects of travelers’ journeys in Bhutan, including logistics, accommodations, dining, and sightseeing, for a stress-free experience. Whether it’s trekking through the Himalayan foothills, birdwatching in lush forests, or enjoying a picnic by a cascading waterfall, we ensure that each excursion is tailored to the interests and abilities of the clients incorporating outdoor adventures into their tour packages, allowing travelers to explore Bhutan’s breathtaking landscapes and pristine natural beauty.”
A Glimpse Of OMSHA
We were curious to learn more about the presence of Nawang Dorji’s business in Bhutan. So, we inquired, “Could you tell us about your company and its presence in your region?”
Nawang Dorji shared, “We are a trusted local tour operator physically located in the heart of Thimphu, Bhutan. However, we have a robust online presence through a professional website active social media channels, and other online travel platforms. This online presence has served as a platform for marketing our tours and packages, sharing engaging content about Bhutan, and interacting with potential customers.
This has led us to attract travelers beyond Singapore, Malaysia, the Philippines, Hong Kong, Indonesia, and Thailand. My mission for the company is to provide exceptional service and memorable experiences and maintain high standards of quality and professionalism in all aspects of its operations that would lead to positive word-of-mouth referrals from satisfied customers.
OMSHA Travel would prioritize customer satisfaction to cultivate a loyal client base and generate referrals. This would help build trust and credibility among travelers, leading to repeat business and positive reviews. OMSHA Travel prioritizes respecting Bhutanese culture, traditions, and environment by supporting local initiatives, hiring local staff, and contributing to community development. Additionally, they aim to attract more international visitors through advertising campaigns, travel fairs, expos, and collaborations.”
Essentials For Travel Leadership
We further asked, “In your opinion, what qualities make a successful leader in your industry?”
Nawang Dorji continued, “In the travel industry, particularly in roles such as tour guiding or tour operating, several qualities contribute to successful leadership. Strong leadership in travel requires a comprehensive understanding of destinations, cultures, languages, and travel logistics. Leaders should continuously educate themselves about various destinations and stay updated on industry trends and best practices.
Travel leaders prioritize the needs and satisfaction of their clients above all else. They go above and beyond to ensure that every traveler has a memorable and enjoyable experience, addressing any concerns or issues promptly and effectively.”
Adaptability Amidst Transformations
To ensure a strong presence in the industry, businesses need to adapt to the latest market developments. To learn how Nawang Dorji’s business has adapted to all the digital changes, we asked, “How has your organization responded to the ongoing digital revolution and tech-driven changes?”
“Many organizations have embraced digital transformation by digitizing their operations, processes, and services. This includes transitioning from paper-based systems to digital platforms and adopting digital tools for communication and collaboration. We have invested in online platforms to reach customers in digital channels. This includes creating user-friendly websites and online marketplaces to showcase products and services, facilitate transactions, and provide customer support.
Overall, we are embracing digital innovation and technology-driven changes to stay competitive, improve efficiency, and meet the evolving needs and expectations of customers in today’s digital economy.” Nawang shared.
Words Of Wisdom For Beginners, we asked Nawang Dorji
Lastly, addressing the beginners, we asked, “What advice would you give to someone just starting in your field?”
Nawang Dorji shared, “Seek opportunities to gain practical experience in the industry. Technology plays a significant role in the modern travel industry, so stay informed about technological trends and innovations that can enhance your work. Familiarize yourself with booking systems, travel apps, social media platforms, and other digital tools that can streamline processes and improve efficiency.
Invest in your education and continuously expand your knowledge about digital tools and online marketing.”
Follow Nawang Dorji on LinkedIn.
Find OMSHA Travel on LinkedIn and visit their website https://omshatravel.com/.
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