SINGAPORE: Following Cordlife’s mishandling of cord blood units, some clients have accepted refunds offered by the troubled company.
While affected clients claim the refunds do not cover years of annual fees, those who accepted them told CNA that there is nothing else they can do if their children’s cord blood units have already been damaged.
It was first revealed in November that seven of the cord blood banking company’s tanks had been exposed to temperatures above the acceptable limit of -150 degrees Celsius.
One of the tanks was found to be damaged, containing 2,200 cord blood units from approximately 2,150 clients. In April, another 5,300 cord blood units were deemed “non-viable” in a second tank and a dry shipper, intended for transportation rather than long-term storage.
The remaining five tanks, which contain approximately 14,000 cord blood units, were deemed to be in low risk of being affected.
Following the incident, Cordlife, a Singapore-listed company and the country’s longest-running private cord blood bank, offered customers a refund of annual fees since “the start of temperature excursion”.
When contacted by CNA earlier this month, the company stated that “a significant number” of clients had accepted refunds but declined to provide an exact figure.
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